Expert claims handling. Faster recovery.
A full-service claims management team with in-house experts in cyber claim handling and incident response.
Report a Claim
A full-service claims management team with in-house experts in cyber claim handling and incident response.
FirstNoticeOfLoss@Convergeins.com
24-Hour Hotline:
1-800-807-9027
Required information to include:
Policyholder name and insurance policy number
Copy of the claim and any supporting documentation
Description of the cyber event and date discovered
Contact information for your organization's point person
Note: Written notice is required per the policy. Using the hotline or contacting a vendor directly does not satisfy this requirement.
Claims Handling Highlights
Rapid Response
Contact and acknowledgment within 24 hours of FNOL
Proactive Communication
Acknowledgment, coverage, and closing correspondence throughout the life of the claim
No-Cost Triage
DFIR vendor triage at no cost to the policyholder
Fund Recovery
Active cooperation with law enforcement to maximize recovery of stolen funds
Full Authority
Complete claims handling authority with direct reporting to carriers
Direct Payments
All covered claims payments issued directly from Converge
Compliance
Only registered MSBs used; OFAC clearance before all ransom payments
Why Converge CPR
A full-service claims management team with in-house experts in cyber claim handling and incident response.
Specialization
A team built exclusively for cyber. Not a generalist unit handling cyber on the side.
Speed
24-hour contact SLA and streamlined FNOL intake to reduce response lag during active incidents.
Proof of Loss Support
POL forms handled for Business Income Loss, Digital Asset Recovery, Bricked Equipment Replacement, and Crime Loss. Coverage may also be available for forensic accounting to prepare the POL on the insured's behalf.
Converge Cyber Services
Alerts, Inside & Out
Threat intelligence
Public scans
Dark web insights
Configuration changes with partners
In-House Claims Management
Cybersecurity experts
Experienced claims professionals
Panels for response and recovery
Unified claims portal
Risk Quantification & Remediation
Risk quantification and scoring
Prioritized remediation roadmap
Partnered security solutions
A clear path to renewal
Essential Services
vCISO Support
Free incident response planning integrated with the claims process
Direct unlimited access to cyber practitioners
Access to preferred cybersecurity vendor partners
Complimentary risk management tools and resources via eRisk Hub
Meet the Claims Team
John Spiehs
Head of Claims
Over 20 years of claim handling and management experience in Cyber, Tech E&O, and MPL. Based in Kansas City. Graduate of the University of Kansas School of Law and Nebraska Wesleyan University. Member of the NetDiligence Cyber Claims Advisory Group. Holds a CIPP/US designation from the IAPP.
Russell Hickey
VP, Cyber Claims
24 years of insurance industry experience, including 10 years focused on cyber. Background spans media liability, technology, and cyber claims including first-party ransomware, social engineering, BEC, business interruption, and class-action matters. Graduate of the University of Missouri School of Journalism and the University of Kansas School of Law.
Victoria Spodek
Senior Cyber Claims Specialist
Over a decade of experience handling cyber claims. Graduate of Barnard College, Columbia University and Pace University School of Law. Previously practiced law in New York City before transitioning to cyber claims.
Abby Franke
Cyber Claims Specialist
Experience across cyber insurance and data privacy, handling complex claims including BEC, cybercrime, ransomware, and business interruption losses. Subject matter expert on PII governance and data protection compliance. Licensed in Virginia and D.C., admitted as In-House Counsel in Kansas. Holds a CIPP/US certification.
Response Partner Panel
Resources
What is Business Email Compromise?
How BEC attacks work, how they're evolving, and how to protect your organization.
Understanding Business Interruption Claims
What cyber BI coverage looks like, how to file a Proof of Loss, and what to expect.
The Cyber Claims Process
Step-by-step walkthrough of a cyber claim from discovery through closing.
Creating an Incident Response Plan
Five steps to build and test an operational IR plan before you need it.
Ransomware: Prevention & Response
What ransomware is, best practices for mitigation, and how cyber insurance fits in.
